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Support

How can we help?

Email us and a person will answer. Check the quick answers below first.

Email support

support@buildficient.com

To help us find the problem faster, include:

  • Your company name and the email you sign in with.
  • What you were doing and what happened instead.
  • Screenshots, if you have them.

Quick answers

  • How do I sign in with an emailed code?

    On the sign-in screen, enter your email, leave the password empty and choose Email me a code. We email you a one-time code. Type it in to sign in. This works on the web and in the iPhone and iPad app, and it is the way in if your company invited you and you have no password yet.

  • How do I invite my crew?

    Admins and project managers can invite people. On the web, open People, stay on the Team tab and choose Invite. In the iPhone and iPad app, open People from the menu and choose Invite. Each person gets an email and can sign in with an emailed code.

  • How do I get the iPhone and iPad app?

    The iPhone and iPad app is invite-only on TestFlight until the App Store listing is live. Email us and we'll send you an invite. The app is for signing in: your company creates accounts on the web at app.buildficient.com, then you sign in on your phone with the same email.

  • How do I reset my password?

    On the sign-in screen, choose Forgot password and enter your email. We send you a reset link. If you are already signed in, you can change it in Settings: Security on the web, or Account then Password in the app. You can also skip the password and use an emailed code.

  • How do I delete my account?

    Sign in, then open Settings. On the web, stay on the Profile tab and choose Delete my account. In the app, choose Delete account at the bottom of Settings. Your name, email, phone and photo are removed right away and you are signed out everywhere. Work you added stays with your company and shows as Former member. If you are the only admin on a team account, make someone else an admin first. To delete the whole company, an admin chooses Delete company in Settings. The company becomes read-only right away and its data is permanently deleted 30 days later. An admin can cancel the deletion before then.

  • Where do I handle billing?

    Billing is managed on the web, by an admin, at app.buildficient.com. The iPhone and iPad app has no billing screens. For a billing question we can't answer there, email us.

  • Who can see my data?

    Messages and photos are visible only to members of your company. Our Privacy Policy lists which providers process data for voice and Buildficient Assistant requests.

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